Refund policy

E.J. Willis Return & Exchange Policy

Return window: 14 days from delivery, for exchange of standard, unengraved bells. Separately, our Craftsmanship Guarantee gives you 30 days from delivery to report a defect, transit damage, or an error on our part. That 30-day period applies to defect claims only and is not a general return window.

Our Craftsmanship Guarantee

E.J. Willis has been making naval brass since 1888. That standard carries through every bell we make, whether it is destined for military service, a working vessel, or a private home.

If your bell arrives with a material or workmanship defect, damage in transit, or an error attributable to E.J. Willis, please contact us at returns@ejwillisco.com within 30 days of delivery. We will work with you to make it right, including repair or replacement when appropriate, at no cost to you.

This craftsmanship guarantee does not cover normal patina development, natural surface variation inherent to sand-cast brass, damage caused by installation or use, or cosmetic preferences that are not the result of a manufacturing defect.

Standard Orders — Unengraved Bells

Standard, unengraved bells may be exchanged within 14 days of delivery, subject to the following conditions:

  • The bell must be unused, uninstalled, unaltered, and in resalable condition.
  • Original packaging is preferred. In all cases, the bell must be securely packaged to prevent damage during return transit.
  • The customer is responsible for return shipping costs.
  • Exchanges are offered in place of cash refunds for standard returned product.
  • E.J. Willis reserves the right to decline an exchange if the returned bell is damaged, altered, installed, or otherwise not in resalable condition.
  • Please contact returns@ejwillisco.com before shipping any item back so we can provide return instructions.

Custom and Engraved Orders

Custom and engraved bells are made specifically for the customer and are therefore not eligible for return or exchange except in cases of manufacturing defect, damage in transit, or an error made by E.J. Willis.

If there is an issue with a custom or engraved order, contact returns@ejwillisco.com within 30 days of delivery and we will work with you to make it right.

Shipping Damage

If your bell arrives damaged in transit, please contact us as soon as possible and include photographs of the packaging and the bell. We may request that you retain the original packaging while the claim is reviewed.

Return Authorization

Please do not ship any product back to E.J. Willis without first contacting us at returns@ejwillisco.com. Unauthorized returns may be refused or delayed.